G.A.T.E.WAYS Cancellation Policy
- There is no refund or credit once an enrolment has been confirmed including
- if you change your mind about your child attending.
- subsequent to enrolment you discover a clash with a school or other event. The onus is on the parent and school coordinator to check for any conflicts with the school or other organisations prior to enrolment.
- G.A.T.E.WAYS reserves the right to cancel a program if enrolled numbers make the program unviable. In this instance a credit will be applied or a refund made upon request (administration fees may apply).
- G.A.T.E.WAYS reserves the right to substitute the program for a like-for-like program in the event that a program cannot go ahead due to unforeseen circumstances.
G.A.T.E.WAYS Missed Sessions Policy
- There is no refund or credit if a parent, carer or school coordinator forgets to take a child to a face to face workshop.
- The parent, carer or school coordinator is responsible for organising transport to a face to face program and there is no refund or credit if a child fails to attend because of transport issues.
- There is no refund or credit if a parent, carer or school coordinator forgets to log-in a child for an online workshop.
- G.A.T.E.WAYS is not responsible for individual technological issues (such as poor internet connection, software/hardware insufficiencies, etc) that may result in difficulty partaking in an online workshop. There is no refund or credit if a child fails to attend an online workshop due to technological issues outside of G.A.T.E.WAYS direct control.
- There is no obligation for G.A.T.E.WAYS to provide an alternative date, venue or make up session for a missed workshop.
- Where a child fails to attend because of illness, a 50% credit will be applied upon notification 24 hours before the event, or upon presentation of a medical certificate within 3 days of the event.
- Where a child is unable to attend due to COVID-19, COVID-like symptoms, or close contact isolation rules, a 50% credit will only be applied if G.A.T.E.WAYS is notified of the absence via email 24 hours before the program commencement, or upon presentation of a medical certificate within 3 days of the event.
G.A.T.E.WAYS Postponed Programs Policy (including Postponements due to COVID-19 Restrictions)
- G.A.T.E.WAYS reserves the right to postpone a program in the event that a program cannot go ahead due to unforeseen circumstances. Should this occur, dates will be rescheduled and parents, carers and/or school coordinators will be notified. Parents, carers and/or school coordinators will then have seven days in which to notify G.A.T.E.WAYS if the rescheduled dates are unsuitable. Should all reasonable rescheduling options be exhausted, a credit will be applied or a refund made upon request (administration fees may apply).
- G.A.T.E.WAYS reserves the right to provide an option of a like-for-like program in the event of postponement.
- In the event that a program cannot run due to COVID-19 restrictions, G.A.T.E.WAYS will arrange replacement dates. If the new dates are not suitable and all reasonable rescheduling options have been exhausted, a full credit will be applied to your account, or a refund made upon request (administration fees may apply).
G.A.T.E.WAYS Online Programs Policy (Preparation Prior to Program)
- It is the responsibility of the parent, carer or school coordinator to ensure that a child enrolled in an online workshop has met the following requirements prior to the commencement of the workshop:
- Access to an appropriate desktop or laptop computer with working video and sound set up in a quiet space.
- Reliable access to the internet and a backup plan should the internet signal not be strong on the day of the workshop (for example, a dongle or access to a mobile hotspot).
- All worksheets downloaded and printed as required.
- Any compulsory pre-work competed and requested resources and/or equipment ready.
- Any compulsory Google Docs links pasted into the browser and ready to open at the start of the workshop.
- There is no obligation for G.A.T.E.WAYS to provide alternative or make up sessions where the requirements above have not been met.
G.A.T.E.WAYS Anaphylaxis Policy
- If a child has been diagnosed with an allergy that puts him/her at risk of anaphylaxis, the parent or carer must provide G.A.T.E.WAYS with a current ASCIA Action Plan (signed by a doctor and with an up-to-date photo) prior to the program commencement.
- If the child has been prescribed an auto injector, an in-date EpiPen must be brought to the program. A child cannot be admitted to a program if he/she does not have a completed ASCIA Action Plan and auto injector, (or if this auto injector is out of date). This applies irrespective of whether a child has had a previous anaphylactic episode or not.